Refund & Cancellation Policy

The one-time Implementation & Launch Fee is charged at the time of account creation and is non-refundable under any circumstances. This fee covers the guided remote configuration, Company Administrator onboarding, and initial launch assistance provided at the start of your account. Because this work begins immediately upon account creation, the fee is earned at the time of payment regardless of whether the subscription continues.

After account creation, your organization has 30 days to use Andon Tool before the first subscription charge applies. Subscription billing begins automatically on day 31. If you cancel your account before day 31, no subscription charge will be applied. The Implementation & Launch Fee is not refunded in this case, as the setup work was completed at the start of your account.

Monthly subscription charges are non-refundable once billed. If you cancel a monthly subscription, your access continues until the end of the current billing period. No partial-month refunds are provided.

Annual subscription payments are reviewed on a case-by-case basis for refund eligibility. Requests must be submitted within 30 days of the annual charge. Approved refunds are prorated based on unused months remaining. Refund approval is not guaranteed and is determined at the sole discretion of Andon Tool. The Implementation & Launch Fee is not included in any refund calculation.

To cancel your subscription, contact Andon Tool at support@andontool.com before your next billing date. Cancellations submitted after a billing date has passed apply to the following billing period. Andon Tool does not provide refunds for charges already processed except as described in the Annual Subscription section above.

After cancellation, your account and all associated data remain accessible until the end of your current paid period. After that date, access is suspended.

Your data is retained after suspension. There is no automated process that deletes it, and cancellation does not trigger deletion. You may request deletion by contacting support@andontool.com; deletion is carried out manually, record by record.

Images and other files uploaded to the platform cannot currently be deleted from our file storage. A deletion request therefore cannot remove them, even after the database records that referenced them are removed.

For billing questions or to request a cancellation, contact support@andontool.com. Include your company name and the email address associated with your account.