Features and Capabilities
Andon Tool gives manufacturing teams the tools to communicate, respond, measure, and improve without special hardware, ERP integration, or complicated setup.
Request Management
Production support requests with full lifecycle tracking from submission to completion.
- Live production-support requests appear instantly on department boards
- Request claiming assigns clear ownership and records claim time
- Status updates keep requesters and supervisors informed in real time
- Priority levels and color visibility make urgent requests stand out
- Notes and completion records provide context for every request
Visibility
Real-time views for every role — from the shop floor to the front office.
- Department views show all open requests for each production area
- Work-area views focus on specific zones within a department
- Shared floor-device use supports kiosks and common-area screens
- TV display support enables large-screen boards for the production floor
- Open and overdue requests are highlighted for immediate attention
Measurement
Track response activity, completion data, and department performance over time.
- Response time measured from request submission to claim
- Completion time measured from submission to completion
- Request history preserves full details for every completed request
- Department reporting provides aggregated performance data
- Optional shift-based timing aligns measurements with scheduled work hours
Administration
Configure the system to match your organizational structure and workflows.
- Company roles define what each user can see and do
- Plant controls separate data and settings by facility
- Department controls manage teams and work areas independently
- Configurable work areas match your actual floor layout
- Configurable needs define the types of requests available to floor users
- Browser-based access requires no installation or special hardware
KPI Boards
Daily status tracking against your own criteria, visible on the floor and on TV displays.
- Daily green/yellow/red status entry against your own criteria
- Month grid and wall-calendar views show the full month at a glance
- Comments on any day for context and notes
- Missed days show gray for visible accountability
- Board images for announcements, safety photos, and HR communications
- TV slideshow with per-slide timers for rotating displays
- Split-screen TV dashboard: KPI + request board + schedule board + weather + documents
- All-departments Eagle View for plant managers to monitor every board at once
Downtime Tracking
Log production stoppages in seconds and see your biggest losses ranked by time lost.
- Anyone on the floor can log a stoppage in about four taps — no training required
- Preset reasons per department with automatic waste tagging using the 8 DOWNTIME wastes
- "Still down" option for ongoing events — add the minutes later when the line is back up
- Supervisor review with Pareto analysis ranked by minutes lost, grouped by reason, work center, or waste category
- Filter by period, department, work center, or waste category to find your top drivers
- Planned vs unplanned separation so reporting reflects real losses, not scheduled maintenance
- Entries left ongoing are flagged so nothing falls through the cracks